• This service operates on:
  
  Monday to Wednesday 09:00 - 20:00
  Thursday & Friday 09:00 - 17:00
  Saturday and Sunday 12:00 - 16:00
  
  Staff and Students can raise a call with the UHI Servicedesk through the UniDesk Self-Service Portal (SSP)
  https://uhi.unidesk.ac.uk
  
  Externals or Applicants may email servicedesk@uhi.ac.uk
  (Please be advised if you are staff or student you will receive a faster turnaround on SSP logged calls)

Important Messages

• PLEASE NOTE:
  
  **** During Live chat, should you navigate away from the active chat window, you risk disconnecting the session.*****
• If your query is not related to an IT fault or you wish to query your application/enrolment you should contact the college directly
  
  https://www.uhi.ac.uk/en/t4-media/one-web/university/students/support/student-records/registry-contact-details.pdf
• The ability to chat / enter text will activate when an analyst becomes available.
• UHI and Academic Partner Staff are requested to use the Unidesk Self Service Portal. https://uhi.unidesk.ac.uk/ where possible to ensure your request is most efficiently dealt with. This channel is primarily reserved for student and applicant contacts.
• This service is reserved for students and applicants and also for members of staff who cannot log in.  For all other staff issues and requests please log/update via Unidesk Self Service Portal
  https://uhi.unidesk.ac.uk/