- This service operates on:
Monday to Wednesday 09:00 - 20:00
Thursday & Friday 09:00 - 17:00
Saturday and Sunday 12:00 - 16:00
Staff and Students can raise a call with the UHI Servicedesk through the UniDesk Self-Service Portal (SSP)
https://uhi.unidesk.ac.uk
Externals or Applicants may email servicedesk@uhi.ac.uk
(Please be advised if you are staff or student you will receive a faster turnaround on SSP logged calls)
Important Messages
- PLEASE NOTE:
**** During Live chat, should you navigate away from the active chat window, you risk disconnecting the session.*****
- If your query is not related to an IT fault or you wish to query your application/enrolment you should contact the college directly
https://www.uhi.ac.uk/en/t4-media/one-web/university/students/support/student-records/registry-contact-details.pdf
- The ability to chat / enter text will activate when an analyst becomes available.
- UHI and Academic Partner Staff are requested to use the Unidesk Self Service Portal. https://uhi.unidesk.ac.uk/ where possible to ensure your request is most efficiently dealt with. This channel is primarily reserved for student and applicant contacts.
- This service is reserved for students and applicants and also for members of staff who cannot log in. For all other staff issues and requests please log/update via Unidesk Self Service Portal
https://uhi.unidesk.ac.uk/